Introduction
Welcome to the Tech by Nexarise Ltd's privacy policy.
Tech by Nexarise respects your privacy and is committed to protecting your
personal data. This privacy policy will inform you as to how we look after your
personal data when you visit our website (regardless of where you visit it from)
and tell you about your privacy rights and how the law protects you.
Please read the following carefully to understand our views and practices
regarding your personal data and how we will treat it. Please also use the
Glossary to understand the meaning of some of the terms used in this privacy
policy.
We may change this policy from time to time by updating this page. You
should check this page from time to time to ensure that you are happy with
any changes.
1. Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how Tech by Nexarise Ltd.
collects and processes your personal data through your use of this website,
including any data you may provide through this website when you sign up to
our newsletter OR purchase a product or service OR take part in a competition
OR over the telephone.
This website is not intended for children and we do not knowingly collect data
relating to children.
It is important that you read this privacy policy together with any other privacy
policy or fair processing policy we may provide on specific occasions when
we are collecting or processing personal data about you so that you are fully
aware of how and why we are using your data. This privacy policy
supplements other notices and privacy policies and is not intended to override
them.
Controller
Tech by Nexarise Ltd. is a subsidiary company of Nexarise Ltd. Details of
different legal entities forming part of Nexarise Corporation can be found in
the Glossary. This privacy policy is issued on behalf of the Nexarise
Corporation so when we mention "company", "we", "us" or "our" in this privacy
policy, we are referring to any company in the Nexarise Corporation
responsible for processing your data.
Tech by Nexarise Ltd.is the controller and responsible for this website. Tech
by Nexarise Ltd may share your data with other companies in the Nexarise
Corporation and suppliers of services which you may request through this
website or by telephone and those entities may share data about services you
receive with Tech by Nexarise Ltd or each other.
Contact details
If you have any questions about this privacy policy or our privacy practices,
please contact us in the following ways:
Full name of legal entity: Tech by Nexarise Ltd.
Email address: support@techbynexarise.com
Postal address: The Mille, 1000 Great West Road, Brentford, England, TW8
9DW
You have the right to make a complaint at any time to the Information
Commissioner's Office (ICO), the UK supervisory authority for data protection
issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last
updated on 20.02.2021. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your
relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third- party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not include data
where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about
you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We collect some Special Categories of Personal Data, such as information about children, health or geo-location, and information related to unspent past criminal convictions or offences. We also collect your sensitive personal information for specific types of policy or applications. We obtain this from your mobile devices for driving applications and the following people:
- The main policyholder will provide most of the information we collect about health and unspent criminal convictions or offences, including on behalf of others named on the insurance policy;
- Fraud prevention or law enforcement agencies may provide details to us about criminal convictions or offences;
- Witnesses to an accident may provide medical information to us if there is an investigation of a claim;
- We may use information about a child, for example, where the child is a beneficiary under a policy or if involved in an accident.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected
We capture, process and retain personal data from you and the devices you
use when you navigate through our website by registering an account,
entering into a transaction or otherwise interacting with us.
We use different methods to collect data from and about you including
through:
Direct interactions. You may give us your Identity, Contact and Financial Data
by filling in forms or by corresponding with us by post, phone, email or
otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our services or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
- Technical Data from the following parties:
(b) advertising networks based inside OR outside the EEA;
(c) search information providers based inside OR outside the EEA;
(d) financial services and logistics providers;
(e) joint policy holders or policy beneficiaries;
(f) fraud prevention, law enforcement and government agencies and other sources used to prevent or detect fraud or provide details to us about criminal convictions and offences;
(g) HM Treasury and other authorities in relation to regulatory issues;
(h) external sources such as no claims discount databases, the electoral roll and insurance comparison websites;
(i) companies that hold information about insurance renewal dates, marital status, household residents, vehicle details, employment status and household income; and
(j) credit reference agencies, business directories and other commercially and publicly available sources.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside OR outside the EEA.
- Identity and Contact Data from data brokers or aggregators based inside OR outside the EEA.
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EEA.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
We may contact you by e-mail, phone call or SMS in relation to managing your account or the performance of contract with you including but not limited to:
- Setting up and providing access to your account and policy documents;
- Delivering our products and services;
- Facilitating your withdrawals, deposits and funds transfer;
- Responding to your queries; or
- Giving you updates in relation to your account or order.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan
to use your personal data, and which of the legal bases we rely on to do so.
We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground
depending on the specific purpose for which we are using your data. Please
contact us if you need details about the specific legal ground we are relying
on to process your personal data where more than one ground has been set
out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register you as a new customer | (a) Identity (b) Contact (c) National Identifier (d) Socio- demographic (e) Transaction (f) Financial |
Performance of a contract with you |
| To process and deliver
your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (f) Location (g) Usage Data |
(a) Performance of a
contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our
relationship with you
which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a
contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a
contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical |
(a) Necessary for our
legitimate interests (for
running our business,
provision of administration
and IT services, network
security, to prevent fraud
and in the context of a
business reorganisation or
corporation restructuring
exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form
a view on what we think you may want or need, or what may be of interest to
you. This is how we decide which products, services and offers may be
relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested
information from us or purchased goods or services from us and you have not
opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any
time by logging into the website and checking or unchecking relevant boxes
to adjust your marketing preferences OR by following the opt-out links on any
marketing message sent to you OR by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply
to personal data provided to us as a result of a product/service purchase,
warranty registration, product/service experience or other transactions.
The right to object to profiling
You have the right to object to how your personal data is processed including your right to object to profiling as outlined in this privacy policy. Although we see profiling as a beneficial service allowing you to have easier and quicker access to products, services and offers tailored specifically to your interests, we respect that you may not feel the same way and understand if you decided to opt out.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Change of purpose
We will only use your personal data for the purposes for which we collected it,
unless we reasonably consider that we need to use it for another reason and
that reason is compatible with the original purpose. If you wish to get an
explanation as to how the processing for the new purpose is compatible with
the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify
you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge
or consent, in compliance with the above rules, where this is required or
permitted by law.
5. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table above.
- Internal Third Parties as set out in the Glossary.
- External Third Parties as set out in the Glossary.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
6. International transfers
We share your personal data within the Corporation and with suppliers
providing goods or services requested by you. This may involve transferring
your data outside the European Economic Area (EEA).
We ensure your personal data is protected by requiring all our Corporation
companies to follow the same rules when processing your personal data.
These rules are called "binding corporate rules".
Many of our suppliers are based outside the EEA so their processing of your
personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar
degree of protection is afforded to it by ensuring at least one of the following
safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
7. Data security
We have put in place appropriate security measures to prevent your personal
data from being accidentally lost, used or accessed in an unauthorised way,
altered or disclosed. In addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have a business
need to know. They will only process your personal data on our instructions
and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data
breach and will notify you and any applicable regulator of a breach where we
are legally required to do so.
We use encrypted transmission links whenever we can.
We use safeguards such as firewalls, authentication systems, and access
control mechanisms to control unauthorised access to systems and data.
We regularly review our information collection, storage and processing
practices, including physical security measures, to guard against unauthorised
access to systems.
We restrict access to personal information to our employees, contractors and
agents who need to know that information in order to process it for us and
who are subject to strict contractual confidentiality obligations.
If you are aged 13 or under you are not allowed to provide us with your
personal data and should not use our website and services.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to
fulfil the purposes we collected it for, including for the purposes of satisfying
any legal, regulatory, tax, accounting or reporting requirements. We may
retain your personal data for a longer period in the event of a complaint or if
we reasonably believe there is a prospect of litigation in respect to our
relationship with you.
To determine the appropriate retention period for personal data, we consider
the amount, nature and sensitivity of the personal data, the potential risk of
harm from unauthorised use or disclosure of your personal data, the purposes
for which we process your personal data and whether we can achieve those
purposes through other means, and the applicable legal, regulatory, tax,
accounting or other requirements.
By law we have to keep basic information about our customers (including
Contact, Identity, Financial and Transaction Data) for six years after they cease
being customers for tax purposes.
In some circumstances you can ask us to delete your data: see your legal rights
below for further information.
In some circumstances we will anonymise your personal data (so that it can
no longer be associated with you) for research or statistical purposes, in which
case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and
managing our business to enable us to give you the best service/product and
the best and most secure experience. We make sure we consider and balance
any potential impact on you (both positive and negative) and your rights
before we process your personal data for our legitimate interests. We do not
use your personal data for activities where our interests are overridden by the
impact on you (unless we have your consent or are otherwise required or
permitted to by law). You can obtain further information about how we assess
our legitimate interests against any potential impact on you in respect of
specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for
the performance of a contract to which you are a party or to take steps at your
request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it
is necessary for compliance with a legal obligation that we are subject to.
THIRD PARTIES
Internal Third Parties
Tech by NeXarise Ltd. in the NeXarise Corporation acting as a processor and
who are based in the UK and provide web development and SEO services for
businesses.
Nex Mobile Ltd. in the NeXarise Corporation acting as a processor and who
are based in the UK and provide mobile sim card services for consumers.
Nexarise European Services Ltd. in the NeXarise Corporation acting as a
processor and who are based in all the countries where we operate and
provide direct selling opportunities for independent contractors.
Lifestyle by NeXarise Ltd. in the NeXarise Corporation acting as a processor
and who are based in all the countries where we operate and provide travel
subscription services for consumers.
Wellness by NeXarise Ltd. in the NeXarise Corporation acting as a processor
and who are based in all the countries where we operate and provide wellness
products for consumers.
Arise Academy Ltd. in the NeXarise Corporation acting as a processor and who
are based in all the countries where we operate and provide e-learning
services for consumers.
Our Partners
- IZLA TECHNOLOGIES INC- DOS ID #: 5365745 2473 BELMOND AVE NORTH BELLMORE, NEW YORK, 11710 USA
- IZLA TECHNOLOGIES (PRIVATE) LIMITED Incorporation number (CUIN): 0132337 OFFICE NO. 12, 5TH FLOOR, ABRAR CENTER, WAHDAT ROAD, LAHORE Iqbal Town Pakistan
External Third Parties
- Service providers acting as processors who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers based in who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, Financial Conduct Authority, Prudential Regulation Authority, Information Commissioner’s Office, other regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
- Fraud prevention agencies that provide databases and services, such as CIFAS, National Hunter, SIRA and ENI, to detect or prevent fraud.
- Law enforcement or government agencies.
- Credit reference agencies.
- Other insurance companies, insurance industry bodies and industry databases.
- Your spouse or partner who contacts us on your behalf, provided they are named on the policy.
- Government bodies, such as the Driver and Vehicle Licensing Agency.
- Price comparison websites, such as CompareTheMarket.com.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject
access request"). This enables you to receive a copy of the personal data we
hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables
you to have any incomplete or inaccurate data we hold about you corrected,
though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or
remove personal data where there is no good reason for us continuing to
process it. You also have the right to ask us to delete or remove your personal
data where you have successfully exercised your right to object to processing
(see below), where we may have processed your information unlawfully or
where we are required to erase your personal data to comply with local law.
Note, however, that we may not always be able to comply with your request
of erasure for specific legal reasons which will be notified to you, if applicable,
at the time of your request.
Object to processing of your personal data where we are relying on a
legitimate interest (or those of a third party) and there is something about your
particular situation which makes you want to object to processing on this
ground as you feel it impacts on your fundamental rights and freedoms. You
also have the right to object where we are processing your personal data for
direct marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your information which override
your rights and freedoms.
Request restriction of processing your personal data. This enables you to ask
us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.