Tech by Nexarise’s policy on refunds differs from service to service. If you have any questions about our refund policy, please don't hesitate to contact us on billing@techbynexarise.com
Web Designing
We require 50% upfront deposit and once deposit is paid, no refund will be given if the customer backs out, unless work has not yet started. Once work has been completed according to the agreed schedule, the remaining balance will be due; due to the close and constant communication between Tech by Nexarise, our partners and the customer during the design process, no refunds are issued for completed work under any circumstances. Project will only be handed over after receiving any outstanding payment.
Web Script
If the requested script has been successfully installed, no refund will be issued in the event of the customer changing their mind.
Domain Registration
As per registrar policy, all domain name registrations and renewals are final. No refunds are given on successful domain registrations or renewals.
Web Hosting
Customers may choose to cancel their account at any time. Customers submitting cancellation
requests within the first 14 days of the account being activated will have their full payment
refunded, minus any exempted add-ons or other non-refundable charges.
Cancellations of monthly hosting plans requested outside of the first 14 days will not receive a
refund. Where payment has been made yearly we may, at our discretion, issue a pro-rated refund of
any full months remaining, based on the monthly price of the appropriate plan.
Tech by Nexarise reserves the right to cancel the service at any time. In this event customers will be
entitled to a pro rata refund based upon the remaining period of membership. If a customer
contravenes Tech by Nexarise terms of service a refund will not be issued in the event of a
cancellation.
SEO
Cancellation for our SEO services will require a minimum of 5 working day notice before the next billing cycle renewal. Customer can find their renewal date in their customer portal. Monthly fees will be charged for all completed months. At any time Tech by Nexarise may modify the Campaign and/or its Terms, including change in the price initially charged by Tech by Nexarise for the Campaign by giving the Customer a one-week notice (hereinafter, the Notice of Change) with no liability to Tech by Nexarise, its partners, appointees or affiliates. Should the Customer choose to continue with the Campaign at the end of the one-week period since the Notice of Change was delivered to the Customer, it is understood by the parties to this agreement that the Customer has accepted the Change to the Terms and accepted such changes.
Important Notice
Customer shall be responsible for all charges up to the amount of Search Engine Marketing
Campaign, or as set in the contract, and shall pay all charges in GBP. In case of declined/missing
payment, all work on customer’s account will be temporary suspended and customer must provide
alternative payment within 5 days of the email notification. If payment is not provided with in 5
calendar days, the account will be cancelled and Tech by Nexarise reserves the right to revert the
customer’s website to pre contract state and cancel or suspend all listings. Tech By Nexarise reserves
the right to a legal action against the Customer for any outstanding balances. Customer is
responsible for paying all taxes, government charges, and reasonable expenses and legal fees Tech
By Nexarise incurs collecting outstanding amounts. Customer acknowledges and agrees that any
credit card and related billing and payment information that Customer provides to Tech By Nexarise
may be shared by Tech by Nexarise with companies who work on Tech by Nexarise’s behalf, such as
payment processors and/or sales agents, solely for the purposes of effecting payment to Tech by
Nexarise and servicing Customer’s account. Tech by Nexarise may also provide information in
response to all valid legal processes, or to establish or exercise its legal rights or defend against legal
claims. Tech by Nexarise shall not be liable for any use or disclosure of such information by such
third parties.
Tech By Nexarise guarantees completion of all service items included in the purchased package with
in time limit stated on agreement, unless the item cannot be completed due to reasons, not related
to Tech By Nexarise in such even Tech By Nexarise reserves the right to substitute the item with an
equivalent item, at Tech By Nexarise’s discretion upon customer notification via email. Customer
then has, five calendar days to, oppose the chosen substitution by suggesting an item of their choice
or requesting a money back or a refund for value of that specific item by sending email to
billing@techbynexarise.com, substitution is considered accepted if no opposition or request of
refund for that item is received by 6th day. Refund for undelivered service, item is based on total
price of the category in which the item is stated, all items, within the category are considered on the
equal value. If event of preterm cancellation of any package, customer is liable for payment of
cancellation fees and full price of all completed items regardless of discounts given for the category
of services, as discounts are given based on payment terms only.
Important Notice
The Local Business Listings will only be advertised in a single geographical area and placed according to Customer’s specific industry. Local Business Listing Advertising in additional geographical areas can be created under a new Advertising Package. Tech by Nexarise is not responsible for accuracy of information provided by the customer. Tech by Nexarise does not guaranty the appearance on the ad outside the country of the advertised geographical location, due to language and regional settings. Tech by Nexarise does not guaranty specific position(s) of the Customer’s website in the search engines, but doing all reasonable and legitimate effort to move Customer’s Local Business Listing and website to the highest position possible in the Search Engine Results. Images and Video content supplied are not guaranteed to appear due to possibility of technical issues unrelated to Tech by Nexarise. Tech by Nexarise does not guarantee appearance of the ad, if URL supplied by customer is not in working condition, as it will be automatically filtered out by the search engine.